Refund Policy

Effective Date: 08/25/2026

Overview

Bogi Brands LLC aims to address legitimate customer concerns fairly and transparently.

This Refund Policy applies to purchases of physical products made through https://bogibrands.us/.

Refund eligibility depends on the circumstances of the purchase, the reason for the request, and the condition and status of the applicable product.

Refund Eligibility

A refund may be considered where a customer receives an incorrect product, a product arrives damaged or defective, the product materially differs from the description associated with the purchase, an order cannot be fulfilled, or other circumstances reasonably justify a refund.

Requests may be reviewed on a case-by-case basis where appropriate.

Submitting a refund request does not automatically guarantee approval. Bogi Brands LLC may request reasonable information necessary to review the circumstances of the order.

Situations Where a Refund May Not Be Available

A refund may not be available where a product has been damaged through misuse, improper handling, modification, or circumstances occurring after delivery that are not attributable to the original condition of the product.

Refund eligibility may also be affected where sufficient order information cannot be provided or where the circumstances of the request do not reasonably support a refund.

Nothing in this policy is intended to restrict any customer rights that cannot legally be excluded.

How to Request a Refund

Customers requesting a refund should contact office@bogibrands.us and provide sufficient information to identify the applicable order and explain the reason for the request.

Where relevant, Bogi Brands LLC may request additional information or photographs reasonably necessary to review an issue involving damaged, defective, or incorrect products.

We aim to review refund inquiries within a reasonable timeframe.

Returns Connected With Refund Requests

In some circumstances, a customer may be asked to return a product before a refund can be completed.

If a return is required, appropriate instructions will be provided after the refund request has been reviewed. Any responsibility for return shipping or related arrangements will depend on the reason for the return and the circumstances of the order and will be communicated to the customer as part of the review.

Customers should not send products to the business address without first contacting Bogi Brands LLC and receiving appropriate return instructions.

Approved Refunds

If a refund is approved, it will generally be issued through the original payment method where reasonably possible.

After Bogi Brands LLC processes an approved refund, additional processing time may be required by the customer’s financial institution or payment provider. Such processing time is outside the direct control of Bogi Brands LLC.

Order and Delivery Issues

Customers who believe that an order has been lost, incorrectly delivered, damaged during shipment, or affected by another delivery problem should contact office@bogibrands.us with the relevant order information.

Such matters will be reviewed based on the available information and the circumstances of the shipment.

Contact

Questions or refund requests may be sent to office@bogibrands.us.

Bogi Brands LLC
30 N Gould Ste, Ste N
Sheridan, WY 82801
United States
https://bogibrands.us/